Frequently Asked Questions

FAQ’s

Yes, Everything, That means you don’t have to spend your time buying, taking out or putting away any supplies, or wonder about where to find the best equipment and products as we do all this for you. We transport all tools and supplies to your home or office in a customised vehicle, with the cleaning team, for each clean.

Iclean team supervisors are the only people who have access to your keys, which are always secured in our office key safe after completion of the clean. We also operate a strict coded reference system for all keys.

We meet with you at your home or office, to establish your preferences and needs by discussion and by going through each room. Usually this takes around 15 minutes to half an hour, but as with the service itself, this is for you so if you would like to ask more questions, or to be more detailed in the planning, please allow longer. We take note of any specific concerns, and anything that requires special care. We always confirm what we have agreed to do in writing, so you know exactly what to expect.

Our office cleaning teams are available during normal working hours as well as early morning, evening and weekends.

Our house cleaning teams are available during normal working hours as well as early morning, evening and weekends.

Our carefully selected, vetted, and rigorously trained staff usually work in two person teams. This ensures the work is carried out efficiently and effectively. We endeavour to ensure the same team work for you each time. Of course none are allowed to eat, smoke or use appliances while in or around your home or office.

No! They will wear shoe covers on shoes while cleaning or take shoes off.

Yes, of course we are fully insured.

All products and supplies are included in our prices. You can pay in a variety of ways, including payment links , electronic transfer, Payment over the phone, PayPal

Please contact us as far in advance as you can, ideally allowing a minimum of a week, which should allow us to make any changes necessary. In any case please give us no less than 48 hours notice or we will be obliged to charge you a cancellation fee. In the case of a public holiday we will contact you to make alternative arrangements. Contact Us

To get a price for your iclean cleaning experience , simply get in touch today, and we’ll take care of the rest. Contact Us

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